Feb 6, 2009 Notes "Manifesting Outcomes"

Which is most likely to get an outcome? Influence or Command?

Is it possible, ethical, or practical to command our clients to perform?

There is a huge advantage to the power flow. Maintain your role as the coach when working with your client. You must bring forth the outcome your client is seeking. This may require some forceful action.

It is imporrant not to challenge or confront the client's decision. If you want to get an outcome, you want to challenge their doubt and indecision. Respond to doubt with directed action.

Define the word COMMAND:

(verb) to make someone do something

(noun) an authorative instruction to do something

The one way power flow can be very strong in commanding someone's beliefs, emotions, and actions.

If you can balance these three you can command an outcome.

1. balance

2. professioanl respect

3. rapport

Strive to be a COMMANDER WITH EXTREME RAPPORT

One element or tool that will allow you to maintain rapport is the use of a questionnaire. Include these questions and you will reach a new level of rapport with that individual.

Rapport Builder Questionnaire

What is your favorite movie of all time?

Why was that so enjoyable for you to watch?

What's the last thing you bought a ticket for and attended?

Why did you feel compelled to buy that ticket?

What type of music you most enjoy?

What is your favorite thing to gripe about?

How would you like to see that (whatever it is that you gripe about) change?

What do you absolutely love to do?

What calms you?

What Disney character would you most want to be and why?

If I were to ask you to teach me something right now, what could you teach me?

Three descriptive phrases to identify this person as an individual.

Three Virtues to properly implementing the information you collect from the questionnaire:

1. You know instantly have what you need to know to have conversational rapport with this person. You have a guide to bring about a sense of connection with this individual.

2. You can maintain professional respect equal to or better than that of that individual's persoanl physician. You can further solidify the one way power flow.

3. When you are ready to pass along this client to your messengers (spillover) you can give them the "key" to establishing rapport.

Task:

Do this questionnaire with your most 'colorful' clients. Incorporate it into a further assessment tool.

Incorporate it into your intake process

On the next call report how this has reinforced your relationships and changed the dynamics.

REMEMBER: When competence exceeds the challenge, motivation is gone. What can you do to keep them motivated? Keep in mind that you cannot treat everyone the same. Everyone's challenge threshold is different.

Elements of the ultimate power you can have over your clients:

1. Command with a one-way power flow.

2. Maintain highest levels of rapport.

3. Know character traits that tie into the individual's challenge threshold.

Task:

Think about a challenge that would motivate you?

Must include these elements:

1. Element of anxiety

2. Uncertainty

3. Risk

4. Clear expression of reward

Exercise for the next call:

The group will be divided into Coaches and Clients. Determine which role you prefer prior to the next call. After determining the goals, the Coach will present quantifiable challenge and command the actions necessary to achieve it. (must contain the 4 elements above).

In the meantime, practice associating unique descriptions for your clients...